Frequently Asked Questions
WHAT SHOULD I DO IF THE AUDIO IS DISTORTED OR DROPS OUT ON MY HELMET?
If you’re having trouble with audio distortion or drop-outs on your VIGOR AUDIO HELMET, try these suggestions:
- Move the audio source closer – it might be out of the range of your speaker.
- Move away from other sources of wireless signal – you could be experiencing interference.
- Make sure your speaker has enough battery power (connect it to a power source with the supplied adapter).
- Adjust the volume on both the audio source and your Helmet down one level.
- Restart both your speaker and the audio source.
**NOTE: If you’re streaming audio content from the internet, the issue could be with the internet connection and not your helmet.
WHATS IN THE BOX?
1 x Vigor Audio Helmet.
1 x Pad set of a different size.
1 x USB Cable.
1 x Owners Manual.
WHAT DEVICES ARE COMPATIBLE?
Most current IOS | ANDROID smartphones will work. If your device is Bluetooth compatible, it should stream your audio to the helmet.
WHAT ARE THE SPECS OF THE VIGOR AUDIO HELMETS?
Charge voltage: 5V
Charge time: 3 hours
Play time: 5-6 hours
Speaker Diameter: 32mm
Magnet Type: inner magnetic
Micro USB Charge: 5V 500mA
WHERE ARE THE PRODUCTS MADE?
Vigor Audio Helmets are designed and distributed from California; from our own warehouse. The products are made in China, bringing you High-Quality products at jaw-dropping low prices. We hope you understand that manufacturing abroad was a decision by our company to ensure the quality that is unbeatable for the price. We hope you will agree.
I CHANGED MY MIND AND I DON'T WANT THE PRODUCT(S) I ORDERED, CAN I RETURN IT/THEM?
Refunds cannot be granted for merchandise unsuitable for resale. Merchandise must come with its original packaging and will be subject to inspection. Merchandise that has been marked, damaged by the customer, or with crushed packaging cannot be accepted. Returns will only be accepted if it is returned within 30 days from the date the item was received by the customer.
We can refund you for the product(s) if the product(s) comply with the above requirements. If so, ship the product(s) back to us and once we get it(them), we will issue a refund.
DO YOU OFFER ANY PRO DEALS FOR PEOPLE WHO WORK IN THE INDUSTRY?
Yes! Please the Contact Us link at the bottom of the page. With proof of employment, we will email you a coupon code!
HOW MUCH DOES SHIPPING COST?
Shipping is a flat rate of $10 to the US! If you are outside of the US, rates vary and you can email us for a quote.
WHO DO YOU SHIP WITH?
We ship most of our orders out through USPS.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY PACKAGE?
We ship all orders within 1 business day, as long as the order was placed before 3:00 pm PST. Your order will be delivered within 1-5 business days according to the map of transit times below: